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  2. Q&A


  • What are the check-in and check-out times?

    ・Check-in from 15:00
    *If you arrive after 17:00, please contact us.
    ・Check out 10:00
  • Room amenities and equipment

    amenities include bath towels, face towels, toothbrushes, yukata,
    Equipment includes refrigerators, hair dryers, pots, safes, etc.
  • About curfew

    The curfew is 23:00 according to the agreement of the inn association.
    Thank you for your understanding.
  • About children's charges

    Advance reservations are required for co-sleeping children who wish to have lunch for their children.
    (We do not accept same-day reservationContinue reading
  • About the public bath

    The large communal bath is fully equipped with natural hot springs and cold springs.
    Bathing hours are from 6:00 to 8:00 and from 15:00 to 2Continue reading
  • Is it possible to deal with food allergies?

    Yes, we will do our best to accommodate you.
    Please check our cooking page for information on how to deal with food allergies at the hotel.
    Continue reading
  • Do you have a coin laundry?

    A coin-operated laundry (charged) is available.
    Please use in the laundry room on the 1st basement floor.
  • I would like to send my luggage in advance.

    Please send it to the following address.

    12840-1 Chikuniko, Otari Village, Kitaazumi County, Nagano Prefecture
    Addressed to HotelContinue reading
  • About luggage storage for shipping

    Please contact the front desk for luggage storage by Takkyubin before your stay.
    In addition, please feel free to use the front desk for shiContinue reading
  • Is there a transfer?

    We do not pick you up.
    If you are taking a taxi from the station, we recommend that you book a taxi in advance.
  • About the place to get off the route bus

    Please be sure to get off at Tsugaike HighlandIt is about 100m on foot.
  • About entertainment facilities

    There is a table tennis room. (For a charge)
    *The table tennis room is open only during the green season (April to November).
    Each group is Continue reading

Reservation / Inquiry

If you have any questions, please contact us.