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  2. Q&A


  • What are the check-in and check-out times?

    ・Check-in from 15:00
    *If you arrive after 17:00, please contact us.
    ・Check out 10:00
  • About parking lot

    There is a contract parking lot. (About 100m from the hotel)
    Customers who make reservations from this site and pre-order sales sites (RakutContinue reading
  • About reception hours at the front desk

    Reception hours at the front desk are from 7:00.
    If you arrive before 7:00, please wait in the lobby.
  • About meal time

    Correspondence changes depending on the season.
    Thank you for your cooperation so that you can enjoy the food in the best condition.
    If you Continue reading
  • About children's charges

    Advance reservations are required for co-sleeping children who wish to have lunch for their children.
    (We do not accept same-day reservationContinue reading
  • About the public bath

    The large communal bath is fully equipped with natural hot springs and cold springs.
    Bathing time is summer:6: 00-8: 00/15: 00-23: 00
    WinterContinue reading
  • Can I wait for cancellation?

    Yes, certainly.
    Please check the availability and if it is full, we will accept your request to wait for cancellation.
    Please let us know yoContinue reading
  • Payment / ATM

    Accepted credit cards
    Visa, MASTER, JCB, AMEX, Nicos, DC, UFJ, MUFG cards.
    plan with various tickets can only be paid in cash.
    Please note tContinue reading
  • I would like to send my luggage in advance.

    Please send it to the following address.

    12840-1 Chikuniko, Otari Village, Kitaazumi County, Nagano Prefecture
    Addressed to HotelContinue reading
  • About luggage storage for shipping

    Please contact the front desk for luggage storage by Takkyubin before your stay.
    In addition, please feel free to use the front desk for shiContinue reading
  • Is there a transfer?

    We do not pick you up.
    If you are taking a taxi from the station, we recommend that you book a taxi in advance.
  • About the place to get off the route bus

    Please be sure to get off at Tsugaike HighlandIt is about 100m on foot.
  • Can I use the changing room and drying room before check-in and after check-out?

    For use before check-in and after check-out
    You can use it freely after you have received your accommodation at the front desk.
    The receptioContinue reading
  • Can I take a bath before check-in and after check-out?

    There is a charge, but you can use it only during business hours.
    Adult(s)(Elementary school students and above):700 yen/person*With Continue reading
  • What about luggage storage before check-in and after check-out?

    Please use the coin locker on the 1st basement floor.
  • Room amenities and equipment

    amenities include bath towels, face towels, toothbrushes, yukata,
    Equipment includes refrigerators, hair dryers, pots, safes, etc.

    *amenitiContinue reading
  • Is it possible to deal with food allergies?

    Yes, we will do our best to accommodate you.
    Please check our cooking page for information on how to deal with food allergies at the hotel.
    Continue reading
  • Do you have a coin laundry?

    A coin-operated laundry (charged) is available.
    Please use in the laundry room on the 1st basement floor.
  • About curfew

    The curfew is 23:00 according to the agreement of the inn association.
    Thank you for your understanding.
  • About entertainment facilities

    There is a table tennis room. (For a charge)
    *The table tennis room is open only during the green season (April to November).
    Each group is Continue reading

Reservation / Inquiry

If you have any questions, please contact us.


Reception hours 9:00 to 17:30